At rawattires, Operated by Nexora Innovations, we are dedicated to offering a reliable and seamless shopping journey for all customers. We believe in fair practices and transparent handling of consumer issues. This Grievance Redressal Policy has been created to ensure your concerns are resolved promptly, professionally, and in compliance with applicable laws.
A grievance refers to any problem or dissatisfaction arising from a product or service purchased on our platform for which you seek resolution. This may include, but is not limited to, issues regarding product defects or quality, delayed or incorrect deliveries, payment concerns, problems with returns, refunds, or exchanges, dissatisfaction with customer assistance, or queries related to our terms and policies.
If you face an issue, we encourage you to contact us using our available support channels. The process is as follows:
Visit our Help Centre or Contact Page
Navigate to the "Help Centre" or "Contact Us" section on our website or mobile app.
Select Your Concern
Choose the appropriate category or subject linked to your issue.
Submit Your Request
Provide complete details including your order ID, description of the issue, and relevant documents or images.
Once submitted, our support team will review the case and respond with suitable assistance.
If your matter remains unresolved or you are dissatisfied with the response from our support team, you can escalate the complaint to our appointed Grievance Officer, as per the Information Technology Act, 2000 and other applicable laws.
For accountability and compliance, Rawattires has assigned a dedicated Grievance Redressal Officer. The officer is responsible for monitoring the grievance process, ensuring fairness, and resolving escalated cases.
Acknowledgement: We will confirm receipt of your grievance within 48 hours via email.
Unique Ticket/Reference ID: A unique grievance ID will be generated and shared so you can track your complaint status.
Resolution Timeline: Our team, together with the Grievance Officer, will aim to resolve your concern as quickly as possible, typically within 7 business days, or as required under law.
Updates & Communication: You will receive regular updates regarding the progress of your grievance through your registered communication method.
Your grievance will be considered closed and resolved under the following conditions:
For further queries or to raise a grievance, please reach out to us at nexorainnovations1@gmail.com.
This policy may be revised from time to time. For the latest version, please refer to our Terms of Use and Privacy Policy pages.